Legal
Privacy Policy
We collect only what is required to complete a valuation, a transaction or a statutory record.
Last updated 1 March 2025
Information we collect
When you visit a branch or submit an enquiry, we collect your name, phone number, email address where provided, and identity document details required under applicable KYC rules for gold transactions.
How we use your information
Your details are used to prepare valuations, process payments, maintain transaction records, and contact you about an enquiry you raised. We do not sell customer data or share it for marketing purposes.
Sharing with third parties
Information is shared only with banks and financiers involved in settling a pledge on your instruction, and with regulatory or tax authorities where the law requires disclosure.
Data retention and security
Transaction records are retained for the period required by law. Physical records are stored in secured premises and digital records are access-restricted to authorised staff.
Your rights
You may request a copy of the personal information we hold about you, ask for corrections, or ask us to stop contacting you. Write to us using the details on the contact page.
